I've had my "Fusion Strand" installed for over a year now and I love it as much today as I did when it was first installed. I have it in my kitchen, dining room, living room, hall & bathroom. I give the flooring itself an "excellent" rating due to the look, feel, durability & ease of care. However, I would rate the installation with an "average" it was a bit of a nightmare. That was probably due to my insistance of wanting it nailed as opposed to glued. After 2 attempts at nailing it (using 2 different nailing products, and calling the company with their suggestions)it was glued down (a bit messy, even for the professionals)Believe them when they say it's harder than the hardest hardwoods. Nails were flying off of it!
Customer service I would rate "average" also. They were great when I ordered the product & it arrived when expected. However, during the installation glue got on the flooring and it left dull spots. I called Ambient to see if there was something I could do to get rid of these dull spots and I am still waiting for a response. That was over a year ago. Somehow I don't think I'm going to hear back from them.
Take heed when they say to stay away from wet areas. I do have it installed in a bathroom and I haven't had a problem, however that bathroom rarely gets used. I do have a problem with my refrigerator "sweating" so I do have a warped spot under the refrigerator where the flooring has gotten wet. But you'd have that problem with any wood flooring, so that's not a negative with this flooring.
Overall, I love the flooring & I'd definitely install it again if given the choice.
